How does the customization process work?

You can design your watch by selecting your preferred dial, case, bezel, hands, and strap using our customizer. Once you’re satisfied, simply place your order and we’ll handle the rest.
How long does it take to receive my watch?

Each watch is made to order. Production typically takes 3–7 business days, followed by shipping which takes 5–10 business days depending on your location.
Are the watches high quality?

Yes. We use premium parts and reliable movements to ensure durability, precision, and a luxury feel. Every watch is carefully assembled and tested before delivery.
Can I preview my design before ordering?

Absolutely. Our live customizer allows you to see your watch in real-time before placing your order, so you know exactly what you’ll receive.
Can I return or exchange a custom watch?

Since each watch is made specifically for you, we do not accept returns for custom designs. However, if there is any issue with your order, we’ll make it right.
Do you ship internationally?

Yes, we ship worldwide. Shipping times may vary depending on your location, but you’ll receive tracking information once your order is dispatched.

Can't find what you're looking for?

Send us an email to tell us what's up and someone from our Customer Service team will get back to you as soon as possible. Be sure to include your order number (if you have one).

Please email us at Info@modwatch.co.ke

Other inquiries? Let's chat.

Please email us at Info@modwatch.co.ke